Terms of Service

1. Contractual Partner

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to the business relationship that the customer concludes with SABATCHI, owner Kristina Eberlein, Karl-Marx-Allee 85, 10243 Berlin via the online store accessible at https://www.sabatchi.com.

1.2 Conflicting, deviating or supplementary terms and conditions of the customer, even if known, will not be part of the contract, unless we agree to the conflicting, deviating or supplementary terms and conditions in whole or with respect to individual provisions in writing.

1.3 Customers in the online store can only be consumers. Consumers are natural persons who conclude the purchase in the online store for a purpose that can be attributed neither to their commercial nor their independent professional activity.

1.4 With each order, the customer acknowledges the validity of our GTC.

2. offers | order | conclusion of contract

    2.1 The purchase contract is concluded with SABATCHI owner Kristina Eberlein.

    2.2 Orders of the customer are subject to acceptance by us and the availability of the goods. The presentation of the products in the online store does not constitute a legally binding offer, but merely an invitation to submit an offer by the customer. A contract shall only be concluded if the order is accepted by us in accordance with section 2.4 and section 2.5. In the event of typographical or arithmetical errors or mistakes on the website, we reserve the right not to accept an order.

    2.3 When placing an order, the customer assures the accuracy and completeness of all information provided. Incorrect information may lead to rejection of the order.

    2.4 The contract is concluded via the online shopping cart system as follows:
    The goods intended for purchase are first placed in the shopping cart without obligation. Using the corresponding button in the navigation bar, the customer can call up the "shopping cart" and make changes there at any time. After calling the page "Checkout" and entering the personal data and the payment and shipping terms, the customer is finally displayed the order data as an order overview.

    If the customer as a method of payment an instant payment system (eg. PayPal / PayPal Express), he will either be guided to the order overview page in our online store or redirected to the website of the provider of the instant payment system.
    If a redirection to the respective instant payment system, the customer takes there the appropriate selection or entry of your data. Finally, the customer on the website of the provider of the instant payment system or after the customer was redirected back to our online store, the order data is displayed as an order overview.

    By pressing the edit or back function, the customer can still recognize and correct his information (such as input errors). By sending the order via the appropriate button ("Pay now" or similar designation), the customer declares legally binding acceptance of the offer, whereby the contract is concluded. By clicking the "Pay now" button, the customer agrees to our terms and conditions, revocation & privacy policy.

    2.5 The confirmation of receipt of your order is sent by e-mail immediately after sending the order and does not yet constitute acceptance of the contract. We can accept the order within two days by sending a declaration of acceptance in a separate e-mail.

    2.6 The contract is concluded in German.

    3. Terms of delivery | Return costs in case of revocation

    3.1 Delivery is made to the delivery address specified to you in the order.

    3.2 Deliveries are made only after receipt of the purchase price or confirmed payment instruction via PayPal, credit card and Klarna together with any applicable shipping costs in accordance with the following paragraph 3.3.

    3.3 In addition to the stated product prices may still be delivery and shipping costs. More details on the amount of the costs can also be taken from the separate link Payment & Shipping. In addition, the customer receives, before submitting an order, information about the amount of the shipping costs incurred.

    3.4 In the event of the exercise of the statutory right of withdrawal in accordance with the following paragraph 6, the following provision applies to the cost of returning the goods: the customer bears the direct cost of returning the goods.

    4. delivery times and delivery | force majeure

    4.1 After receipt of payment from the customer, we bring the goods for shipment. In the online store, information on the availability and, if applicable, delivery times of the goods can be found. However, we point out that all information on availability, shipping or delivery of the goods are only prospective information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date in the shipping options of the respective product. If we determine during the processing of the customer's order that ordered products are not available, the customer will be informed separately by e-mail. The legal claims remain unaffected.

    4.2 The shipment is carried out by DHL or a similar shipping service provider to the shipping address specified by the customer during the ordering process.

    4.5 If we are prevented from providing the service due to events of force majeure, i.e. impediments to performance through no fault of more than 14 calendar days, the customer will be informed in writing in good time. In this case, we shall be entitled to postpone performance for the duration of the hindrance or to withdraw from the contract in whole or in part on account of the part not yet performed, insofar as we have complied with the aforementioned duty to inform and have not assumed the performance risk. Equal to force majeure are pandemics, epidemics, natural disasters, strikes, lockouts, official interventions, energy and raw material shortages, transport bottlenecks through no fault of our own, operational hindrances through no fault of our own, for example due to fire, water and machine damage and all other hindrances which, when viewed objectively, have not been culpably caused by us.

    5. Prices and payment terms

    5.1 The prices stated on https://www.sabatchi.com are Euro prices and are to be understood as final prices including statutory value-added tax plus, if applicable, delivery and shipping costs incurred in accordance with clause 3.3.

    5.2 Unless otherwise stated below, our invoices are due for payment no later than 14 days after conclusion of the contract. The possibility of discount deduction does not exist.

    5.3 If the customer does not pay on our reminder, which takes place after the occurrence of the due date, he is in default by the reminder.

    5. 4 In our online store, the following payment methods are available:

    (PayPal, by direct debit or credit card) The customer pays the invoice amount via the online provider PayPal:
    - The customer can confirm the payment instruction to us with his existing customer account with PayPal. Further instructions are given to the customer during the ordering process,
    - without the customer registering directly for a customer account, he can confirm the payment instruction by direct debit or credit card to us under "PayPal guest payment" or "Pay without PayPal account".

    Credit card
    If the customer chooses to pay with his credit card, so it is requested not to cancel the payment process early. After the order requiring payment in our online shop/check-out, the customer will be redirected to his bank/app to finally confirm the credit card payment.

    With the purchase on account from Klarna, the customer can conveniently order his goods online and then simply pay for them by invoice upon receipt. This payment option requires a successful identity and credit check.
    Note: Ordering with a different delivery address is unfortunately not possible!

    6. right of withdrawal for consumers


    Right of withdrawal

    You have the right to revoke this contract within fourteen days without giving any reason.

    The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, part shipment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several part shipments or pieces).

    To exercise your right of withdrawal, you must send us

    Owner Kristina Eberlein
    Karl-Marx-Allee 85
    10243 Berlin
    E-mail: info@sabatchi.com

    by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. For this purpose, you can use the model withdrawal form attached below, which, however, is not mandatory.

    To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

    Consequences of revocation

    If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to

    Owner Kristina Eberlein
    Karl-Marx-Allee 85
    10243 Berlin

    with immediate effect and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

    You bear the direct cost of returning the goods.

    You must pay for any loss in value of the goods only if this loss in value is due to handling by you that is not necessary for checking the condition, properties and functioning of the goods.

    End of the revocation

    Sample revocation form

    (If you want to revoke the contract, please fill out this form and send it back)

    Owner Kristina Eberlein
    Karl-Marx-Allee 85
    10243 Berlin
    E-mail: info@sabatchi.com

    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

    - Ordered on (*)/received on (*)
    - Name of the consumer(s)
    - Address of the consumer(s)
    - Signature of the consumer(s) (only in the case of communication on paper)
    - Date
    (*) Please delete where inapplicable.

    The above right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

    7. retention of title

    The goods remain our property until full payment of the purchase price.

    8. transport damage

    8.1 If goods are delivered with obvious transport damage, it is requested that such defects please immediately complain to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for the legal claims of the customer. However, it serves to be able to assert our own claims against the carrier or transport insurance.

    9. Warranty

    If there is a defect in the purchased item, the warranty is in accordance with the statutory provisions. The limitation period for statutory claims for defects is two years for consumers and begins with the date of delivery, i.e. receipt of the item by the customer.

    10. Liability

    We are liable only for intent and gross negligence, unless it is fraudulently concealed damage, damage from injury to life, limb or health or damage arising from the breach of essential contractual obligations. Material contractual obligations are obligations the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner regularly relies and may rely. In the event of simple negligence in these exceptional cases, the amount of our obligation to pay compensation shall be limited to the foreseeable damage typical for the contract. The provisions of the Product Liability Act as well as the liability for assumed guarantees shall remain unaffected. The same applies to breaches of duty by our vicarious agents.

    11. Electronic communication

    The customer agrees that contract-related communication may take place in electronic form.

    12. Exclusion of liability for external links

    We refer to our pages with links to other pages on the Internet. For all these links, the following applies: we expressly declare that we have no influence on the design and content of the linked pages. Therefore we dissociate ourselves hereby expressly from all contents of all linked sides third on https://www.sabatchi.com and do not make ourselves these contents too own. This declaration applies to all links displayed and to all content of the pages to which links lead.

    13. Image rights

    All image rights are held by us or our partners. Use without express consent is not permitted.

    14. Data protection

    For detailed information on data protection, please refer to the notes under the separate link Data protection.

    15. Vouchers

    Promotion voucher codes can be entered in the field/window provided during the order process in our online store https://www.sabatchi.com. Promotion vouchers cannot be combined - only 1 promotion voucher can be applied at a time. Cash payment excluded.

    Campaign voucher codes may only be valid in combination with the email address.

    16. Online Dispute Resolution (OS)

    The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. The Federal Universal Dispute Resolution Service can be reached at: https://www.verbraucher-schlichter.de/. We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.

    17. Final Provisions

    17.1 This contract and all legal issues arising from it shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and international private law. However, this shall only apply insofar as this does not restrict any mandatory statutory provisions of the state in which you are domiciled or habitually resident.

    17.2 Insofar as individual provisions of these GTC are or become void, invalid or unenforceable, this shall not affect the validity of the remaining provisions.